Desired outcome: It looks like it's the old bait and switch game. Privacy Policy. I trust that all is great. What you need to know about your vacation package I have sent emails to the manager of the property, Ryan Kubale, and requested someone from corporate contact me to no avail. I am not comfortable buying something when it's my first day hearing about this opportunity, and without doing my own research first. If you don't see the information you're looking for drop us a line. I travel a lot and have stayed in Hilton properties almost exclusively. I would like my $223.88 refunded. If you recently purchased a vacation package from Hilton Grand Vacations and are curious about what to expect on your trip - or if youre new to the world of vacation ownership - we can help. Stay at Ocean Tower, a Hilton Grand Vacations Club, and enjoy a variety of dining, shopping, and entertainment options on the Kohala coast. Customer Reviews are not used in the calculation of BBB Rating. BBB Business Profiles may not be reproduced for sales or promotional purposes. If you are married or living with someone and combining your incomes, the couple is required to attend together, except where prohibited by law. I was given a list of places I could travel and told I could also get an extra night plus extra points if I placed my reservation within 45 days. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105. Offer not valid with any other promotional offer. Our content is intended to be used for general information purposes only. The sales personnel presented us with a vision of a dream vacation and promised us the world, but instead, all we have been able to do is pay fees upon fees. Hilton Grand Vacations assumes no liability for the products or services furnished by these independent providers who have no affiliation with Hilton Grand Vacations. What's The Deal? Thought it would be a greater travel experience. For more information, please see our Totally screwed. Id give at least -10. I purchased a pre-paid Las Vegas package and booked for Dec 2 to Dec 5. They make it sound so enticing just for our time and attention. Please visit our Travel Alert page for Coronavirus (COVID-19) related updates. I was misled. We then were Ubered to the resort 15-20 minutes away. Finally, we were told that we did not have a membership. Orlando & More Vacation Packages | Hilton Grand Vacations By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Learn everything you need to know about becoming an Owner with Hilton Grand Vacations. Until now, I have not received any refund. But you can take a look into the terms to make sure. As a convenience to Owners and Guests, Hilton Grand Vacations offers names of and/or lists of providers who have indicated they would be able to provide products and/or services to Owners and Guests. These hidden costs have added up exponentially over the years. Timeshare programs vary, but Hiltons method includes the ability to use ClubPoints to book your stays. All travelers are also required to provide basic contact information to airlines before boarding flights. Our guests praise the helpful staff and the spacious rooms in our reviews. I want my $224.87 dollars refunded to me. Packages expire 12 months from date of purchase. We realized shortly after that there was no discount associated with the $1695 that the program costs -- hotel stays in all of the offered destinations were less than or about the same as the cost of the program. My name is Joan Geiger. It preys on unsuspecting customers, luring them in with false promises and then trapping them in a never-ending cycle of fees and dues. You want a travel credit card that prioritizes whats important to you. Please note the following for existing reservations. We have lost all faith in them at this point. Hilton Grand Vacations is UNETHICAL, MANIPULATIVE, VINDICTIVE, and RUTHLESS. Recent Resort Experience Buying into Hilton was a very big mistake. These can come in the form of Hilton Honors points, but can also include the ability to earn and redeem points with many other hotel chains. You want a travel credit card that prioritizes whats important to you. Read full review of Hilton Grand Vacations Club and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Our ordeal began when we were offered a free three-night stay at a condo in Myrtle Beach, SC, if we sat through a 90-minute sales pitch. Horrible experience; we will never return to Kings Land! I called multiple phone numbers until I finally got a representative on the line who confirmed my email was received. Called and spoke to representative any basically was told sorry your on your own. Home Your account Hilton Honors Reservations Hotel information Hilton Honors Points package that we purchased would be available at any Hilton Hilton Grand Vacations employees are THE WORST!!! I emailed and then called the number that connected me to a representative previously. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Even that process in hindsight was misleading; talking about having access to Disney and Universal as if they were affiliated with them in some way. I assure you I will make good on my promise. So is there an email i should have received that contained all the conditions so I could actually read through all the T&Cs? We value your privacy. Endless requests to talk to manager has not easily happened. Well start sending you the news you need delivered straight to you. Hilton Grand Vacations is not responsible for any representations made by a third-party developer/seller. And is there a way out where I can get a refund? We were also told that we could roll over points, but when we tried to do so, we were unable to, and no one seemed to be able to help us. We had been asked to go with On July 23, 2022, I purchased a vacation ownership/timeshare Holiday, high season or weekend rates may apply. Claim it and get a lot of features. , where youll find units with as many as three bedrooms. Lock in your $199 vacation today and travel within the next 12 months then receive 25,000 Hilton Honors Points, worth up to a FREE NIGHT at 500+ Hilton properties. Visit our Start Traveling pageto see our latest vacation offers and purchase your discounted package today. This product cannot be refinanced by a bank or credit union, because this is not real estate. Ask us about upgrade options, upcoming trips, using your HGV ClubPoints or, just share your feedback with us here. Fla. They also stated that the refund would be processed within 90 days. Sign up and well send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money. A $19.95 charge applies to each reservation change made up to 15 days of arrival. I requested a refund, they said they would have to review the call when I purchased the package and let me know. We went to Virginia Beach for our tour and sales pitch. All financial products, shopping products and services are presented without warranty. Unlike traditional timeshare, we offer the kind of flexibility that allows you to return to your favorite resort every year or travel to new frontiers. U.S. Department of State Travel Advisories page. I don't want to be on the hook for anymore money, and I don't think I'll be able to go on the vacation. Vacation ownership with Hilton Grand Vacations can enhance your travel lifestyle with the flexibility and freedom to customize your vacations and room to spread out in spacious and elegant accommodations, which range from studios with kitchenettes to multi-bedroom suites appointed with fully equipped kitchens, all complemented by exceptional resort experiences and services. Details of Participation - Hilton Grand Vacations There was pressure to go elsewhere. There was the overwhelming notion that this deal will cost more if I wait, so I should buy now. ST38921 and ST37308; California CST#2114968 DONT PASS GO, DO NOT COLLECT $200. Our opinions are our own. How do I know I can trust these reviews about Hilton? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We are disappointed to hear this. They charged by card $170. I ended up spending $250 for a motel that night until I could book a different hotel the next day. 1) In October 2017, I was presented an offer by a Hilton sales rep on the phone for USD 786.38 for an Orlando Hilton Grand Vacation. exchange for points that we can convert into lodging. If you do not meet the qualifications of this promotion or attend presentation, the difference between the special package price and the currently published nightly rate for the applicable resort at that time, plus premium costs and taxes, may be charged to your credit card. I know this is a timeshare presentation but it felt like a good deal since there were destinations I was already interested in going to. Hilton Grand Vacations, Inc. Business Profile Hilton Grand Vacations, Inc. I sent the Rescission letter on 01/02/18 via certified USPS mail and they received it on 01/05/18. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM THE DEVELOPER. Sponsor reserves the right to change this offer prior to purchase without notice. Fla. It may take you some time, but get your money back asap. Harbourview Villas at South Seas Island Resort, Plantation Bay Villas at South Seas Island Resort, Plantation Beach Club at South Seas Island Resort, Plantation House at South Seas Island Resort, South Seas Club at South Seas Island Resort, For information about COVID-19, including symptoms, refer to the resources provided by the, For information on travel advisories and restrictions, including a map of impacted travel locations, visit the. Let you tour a fabulous, top of the line resort and then when it comes time to stay at a resort, you get a dump! Booking a trip was confusing and nothing was ever available. As a result of state registration requirements, guests may not be eligible to purchase a vacation ownership interest in the project where the sales presentation occurs. You dont have to use ClubPoints. Hilton Honors points dont expire as long as youve had activity on your account within the past 24 months. At the time, I didn't know that the grand vacations and the the actual hilton were separate entities. Good day, Worse customer service I have ever experienced. We filed a complaint with the Better Business Bureau (BBB) against the Hilton Grand Vacation because they fraud us out of $26,691.85 with their deceptive practices. We encourage you, your families and all guests to follow the CDCs guidelines. However this company sucks. Written confirmation required to check-in. We emailed and sent a letter (with tracking) to the address in the contract within 10 days of the date the contact was signed. Tracking #: [protected], Desired outcome: This is not a solicitation to sell to any person who is a resident of any state in which the registration requirements of that state have not been met. If you do not meet the qualifications of this promotion or attend presentation, the difference between the special package price and the currently published nightly rate for the applicable resort at that time, plus premium costs and taxes, may be charged to your credit card. Savings and available accommodations may vary by season. You must attend a two hour timeshare sales presentation in order to participate in this promotion. EXPLORE OUR VENUES. For more details, see. Reward points grant flexibility and give you greater access to a variety of properties (like those 6,800 Hilton hotels worldwide), but be aware that redeeming points is reliant upon award availability. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. This company is predatory and commits fraud endlessly. Anyone know what the income requirements are for HGV? : r/Hilton - Reddit Hilton Grand Vacation cancellation? : r/Hilton - Reddit Exceptions to this vaccination requirement for certain non-U.S. citizens who are not immigrants are limited, including children under the age of 18. Timeshare diamond/hilton grand vacation club, Non operating air conditioner and television. I do not wish to travel anywhere with this company. Orlando, FL 32835. NerdWallet strives to keep its information accurate and up to date. Get more smart money moves straight to your inbox. Reservations are on a space-available basis. MarBrisa. All Rights Reserved. I was in the Hilton lobby in downtown Houston on Sunday, January 15, 2023. At Hilton Grand Vacations, the safety and well-being of our Owners, guests and Team Members is of utmost concern. Hilton Grand Vacations Club, LLC and Diamond Resorts International Club, Inc., are the exchange agents. It is appalling that this company resorts to deception and dishonesty to sell its useless product. The pros and cons of the Hilton loyalty program. So how do we make money? You must present personal identification such as a driver's license or passport at time of sales presentation. 2.5 mi from city center. Usually average over 75 nights per year. We have had our timeshare for 8 YEARS and have only been able to utilize it 4 TIMES while spending more than $28,000 thats works out to $7,000 per vacation or better yet $1000 per night and Im only talking about the accommodations. ClubPoints, the currency youll receive as a Hilton Grand Vacation Club owner, isn't inherently usable at Hilton hotels. Hotel (not the case) and we would not have issues with Ended up walking away with buying a 3 night (could be 4 nights if i book within 45 days) at the location the rep said, and a carribean cruise. The Developer of Grand Islander is: BRE Grand Islander, LLC, located at c/o Blackstone Real Estate Partners VI L.P., 345 Park Avenue, New York, NY 10154. Kiev 5-Star Luxury Hotels: InterContinental Kiev - IHG You are smart to read these reviews, I sure if you are reading these reviews, you have already made your purchase. . Should have known better!!!! Refunds could take up to 30 days. We believe everyone should be able to make financial decisions with confidence. This will surely increase the credibility of your complaint. No access to HGVMax, still have to use the awful Diamond website, all maintenance fees have not been rolled over. They stated they would reach out to me within 24 hours. With studios to multi-bedroom suites from Orlando to Hawaii, our program gives you the flexibility to create your own itinerary. I have a large collection of pictures to support my case towards building #22 and #11. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Hilton Grand Vacations is a registered trademark of Hilton Worldwide Holdings Inc. or its subsidiaries and licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its properties and programs operate under the Hilton Grand Vacations name pursuant to a license agreement with Hilton Worldwide Holdings Inc. Travel Updates From Hilton Grand Vacations, The Club & Owners (formerly Diamond Resorts), Centers for Disease Control and Prevention. HGVC's cancellation policy is based on the developer's ability to re-book the reservation with another owner, ultimately keeping occupancy rates high thus maximizing available inventory for all owners. Accommodations are subject to availability based on your travel dates. When will I get my refund? - Hilton Additional destination offers can be found under the Resorts and Destinations tab at the top of the Start Traveling page.
