If customer responses are anything to go by, there is definitely some major improvements that are needed for Viagogo to reach a reasonable quality of customer support. Having a well-stocked marketplace is a huge part of what makes a ticket vendor great but its not everything. Once you get to the ticket options, Viagogo inundates you with how many tickets are left, their prices and seating locations. This story is flagrantly wrong. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. In most cases, you will get the tickets a week How can Viagogo get away with charging such big fees? For the moment, though, it might be best to steer clear of Viagogo if you are looking to get tickets to a popular event. If the date of your event is too near, it may not allow secure delivery When Your Event is Canceled or Postponed For now, though, the good stuff. on the site. Turned up to the event and was denied entry for invalid tickets. #viagogobignono, #Africa wake up! The site has been continuously mired in controversies. Asia and Oceania flights are even more expensive, at $1,784 and $1,717 respectively, according to Hopper. Incredibly, these tickets all emanated from a single lone seller a mysterious Spanish company called GES SL, based at Alcala 150, Madrid, 28009 and were presented in what appeared to be cloned or identikit patterns (usually 24 tickets per event, broken down into batches of 8, 6, 4, 3, 2, 1) and for astonishing sums of money. Your email address will not be published. their tickets. From Champions League Finals to sold out Lady Gaga concerts, Viagogo is usually very well stocked. DO NOT USE VIAGOGO. Having a comprehensive marketplace seems to be Viagogos main goal, but that is not the most important thing when you decide to buy a ticket to your favourite event. VIagogo is still the largest ticket marketplace in the world, if you are looking to buy tickets to an in-demand event, they will most likely have available tickets. It didnt. on Twitter: "Man, I wish @GSCinemas would give us a breakdown of Now they can't bring them back fast enough it takes 100 working hours to ready the biggest jets for service after being parked away. The whole time I was guaranteed by Viagogo that I would receive my tickets in time for the even.\r\nWe flew into Louisville and on the Thursday before the event we went to Churchill Downs and inquired about them releasing the tickets to the third party vendors. there are higher prices, the more outrageous sellers are often unable to sell So, you may need to fight for your No problem though\u2026.I already had the proof.". New York CNN Business . (Viagogo is just the middle man in this purchase) will not get paid and be charged Last month, so-called "secondary ticketing" platform viagogo removed an estimated 1m+ of fake and fraudulent tickets from its UK website mostly for large outdoor festivals such as Reading,. Are cheap flights a thing of the past? Here's why your summer trip is \r\nI live just outside of Portland, Oregon. You can also use Viagogos predetermined Top Events which are based Viagogo now claimed it was called the Ryan & Jacob Corporation, and based on 6th Avenue in New York. customer service, but they still have their Viagogo guarantee that will give About this app. Viagogo offers multiple currency conversions which makes it easy to convert the prices on the site into your own currency. These security measures ensure that fraudulent sellers do not operate on our marketplace, and that our buyers are protected.Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. There are also extensive complaints on the internet about Viagogo's lack of customer service and support. I strongly suspect that this context explains viagogos dogged support of phantom sellers like the Ryan & Jacob Corporation. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All rights reserved. You can read reviews about our recommended ticket marketplaces here: Best ticket sites. Be patient and take your time as you decide to buy a ticket, and dont feel like you need to make a split-second decision about purchasing an expensive ticket. -Skip the queue - buy your tickets in just two taps. Use those points and miles as soon as you can. Viagogo as a company is currently based out of Switzerland, which is a known tax haven for companies. ticket vendors worldwide as they take pride in their competitive prices, At Lonely Planet, we're always planning a trip somewhere. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot will be higher as the person has already purchased the ticket at full price and A rise in Viagogo complaints from unhappy customers complaining about the difficulty of reaching the customer support and the site failing to uphold their own ticket guarantee has been prominent. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. The most important thing at the end of the day is to receive a Events and Ticketing Expert LTD proved to be similarly fictitious then it would lead to a fairly obvious conclusion: viagogos business model runs on thin air. 01 May 2023 | Rotherham, South Yorkshire, Compare all the best ticket sites in one simple search. same price as the original ticket sold by the venue. Here's our guide to everything you need to know before your next Roman holiday. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. We all got a bit spoiled with cheap flights. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. hello mirrors) youd have to question how much due diligence these shiny happy people actually undertook. Those points are subject to inflation, too. This is fair, considering that you wouldnt be Just like GES SL, these activities appeared to constitute industrial-scale fraud, and also implicated viagogo in multiple breaches of consumer protection laws and the terms of their court order. With a flurry of customers reporting poor customer service and not standing by their own guarantee, Viagogo have severely damaged their reputation online. Stupid or what? so-called brokers. Whatever the episode, youre definitely going to learn something that you might not find anywhere else. Following the You & Yours broadcast, this registration changed to a bogus address in Madrid and then, days later, Ticketing Expert LTD shifted into a new identity entirely. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Nicht Viagogo bentzen. Another pro is that Viagogo uses secure payment methods such as Paypal and Adyen, in addition to being able to pay by debit or credit card. We only partner with safe websites so that you can be guaranteed tickets. Customer complaints include a lack of support after their purchases, high booking fees and other concerns. Is it doable to leave the airport and go sightseeing? were actually rejected by the event organizers, or if your tickets had not been Why are Kings playoff tickets so expensive? - ESPN The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. You do end up with slightly higher prices, but that can be said of any reseller, but you can get the tickets you want for pretty much anything. Although scammers were a common problem in the early days of online ticket reselling, the industry has managed to get a handle on this issue over time. Required fields are marked *. Subscribe to Lonely Planet newsletters and promotions. We also believe that other fake sellers continue to operate across the platform. In this series, Lonely Planets team of writers and editors answers your travel problems and provide tips and hacks to help you plan a hassle-free trip. This is definitely something to consider before using Viagogo. So the overall value of the tickets are governed by the marketplace that they are being sold on. Then I was notified that the issue was sent to relevant department to resolve. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. and if they dont arrive, not only will you get a full refund but the seller For example, a warning sign with text warning you of how many tickets are left, or how many people are viewing them. Why Knicks and Kings are breaking records for most expensive NBA Out of desperation, I found the tickets I wanted on Viagogo for a little bit more than what's advertised on Ticketmaster, and the e-tickets got sent to my email successfully. Shocking. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. A Few Pro Tips on Buying Tickets From Viagogo. All of these search features make Viagogo a To allay these competition concerns, viagogo was instructed by the CMA in February 2021 to divest itself of the StubHub business outside of North America (aka StubHub International) in order for the merger to complete. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - WikiHow The resale ticket market for live events is a Can I Get a Refund from Viagogo? - GetHuman As a result of this, their guarantee should definitely be taken with a pinch of salt. I paid \u00a3336.93 for 2 tickets. I may have bought concert tickets from Viagogo - Reddit Despite their negative reviews, they are still one of the largest online ticket vendors in the world and most likely to have the tickets you are after. Ryan Glasspiegel on Twitter: "RT @mdotbrown: "So I said if no one is Viagogo pride themselves on their quality customer service and reliability as an online ticket vendor for the most popular events across the globe. Naturally placement is worse. Which means they held onto my money from Feb 12th til June 9th.\r\nI was told today that I would not receive any further compensation for my costs.\r\nI am a disabled Vet on a fixed income and this is how Viaggo treats people. Visit Website Write Your review Tell us how Viagogo is currently one of the worlds largest ticket marketplace, and were one of the first ticket vendors to see major success online. How does the 02 know I've bought tickets from Viagogo? - Quora Despite overcast skies, Seattle is a beautiful part of Washington State. I'm starting to feel like you know you ripped me off and don't want to talk to me. While airfares have moderated some, they are only slightly lower than last years sold-out summer. Which is cold comfort, since prices seem so much higher than they were during the pandemic, when we all got used to rock-bottom deals. In addition, great customer support is Your browser does not support embedded videos. Each week, the podcast looks at something from the alt-rock universe, from artist profiles to various thematic explorations. Complete Review. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. One of the biggest online ticket sellers is Viagogo and in the following article, we will address all of the pros, cons of using their site, and address questions such as: what is Viagogo, how does it work, is it safe to use, what to look for when buying tickets on their platform, how to contact them after you purchased tickets, and much more. Although the site is well established and legit, there have been questions raised about how they go about their customer support due to these reviews. However, there has been a great deal of criticism directed towards Viagogo as of late. Bruce Dickinson is giving behind-the-scenes tours of Iron Maidens Legacy of the Beast tour, The Command Sisters at City Folk in Ottawa: The interview, Ticket sales for U2s MSG Sphere gig arent going well. I remember back in the day standing in line for tix at the venue before online ticket sales started. And why is the Ryan & Jacob Corporation listing thousands upon thousands of what appear to be non-existent tickets for prices that no one will pay? Not use Viagogo. Although they are still the biggest, they have arguably lost the title of best. They will give you either the option to create an account before you complete your purchase via Facebook or email. Then the issue was sent to their specialist customer support team. Can we ever expect flight prices to lower to what they were before the pandemic? Curiously, when The Guardian published these revelations, GES SLs tickets disappeared from viagogo overnight. -Explore the world's largest selection of events. Both long and short-haul routes are affected, with ticket prices in France jumping 23.6 per cent on last year . Viagogo says it does this but takes no other steps to prevent the practice. Assuming remote work, teleconferencing innovations and other professional trends hold, and business travel doesnt return to its 2019 highs, this should eventually end up leading to lower prices. do have an issue with tickets that were purchased on Viagogo, you will receive This is all useful stuff, but they also include scare tactics to get you to buy. Copyright 2023 SeatPick. And as a buyer, this is You can find a ticket for anything from critically acclaimed plays to big soccer games, only not in the U.S. Here's where our staff is dreaming of going in 2023. Why is the ticket price different to 'face value' - viagogo Anyway, i put two on via gogo and they sold last night. An easy to use platform with a great user-friendly experience, upfront prices which enables you to make a smart and safe purchase, should be a top priority. [STOP PRESS: on Wednesday 8th September, it was announced that Digital Fuel Capital, a US investment fund led by an ex-colleague of Eric Baker, and with interests in coffee, rugs and sportswear, would be buying StubHub International. He used to be a journalist and author, before making the inevitable leap into PR. Domestic flights remain high, too. The ticket price is then paid to the organiser. However, there has been a great deal of criticism directed towards Viagogo as of late. Question: After prices for flights spiked last year when everyone started traveling again, I thought things would eventually start to drop back down. to your regional location in order to find the tickets that you are looking for Man, I wish @GSCinemas would give us a breakdown of why the #txt tickets are so expensive.. We asked our friend Clint Henderson at The Points Guy (a sister company to Lonely Planet) to give us his take on where post-pandemic airfares stand. \r\nAlgu\u00e9m precisa dar limites a esse abuso. How safe am I? Whats even worse than the high booking fees is Viagogos hidden fees. In theory, this scenario should suit Eric Baker famously. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. PURE SPECULATION: WHY IS VIAGOGO LISTING THOUSANDS OF NON-EXISTENT TICKETS, AND WHY ARENT REGULATORS STOPPING THEM? Overall, this is a dirty tactic to employ, and does not create a well-priced or trustworthy service. The ultimate trip planner for every month of the year: discover the best places to visit throughout the seasons. an admin fee. Viagogo does put a lot of emphasis on using interactive seating charts, and different colours to distinguish different ticket types and filtering options, which will help you sift through their many options. - Quora Answer: There are two types of ticket agent: Primary and Secondary The organiser sets the price and the agent advertised them at that price, plus a small booking/handling fee to cover the agents cost. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. Those are resellers. You can always check all the available options on Seatpick for the desired event and find more options and other recommended sites. For example, there are e-tickets options that can be delivered to you via email for easy delivery, but not for the other options. refund. Its no longer uncommon to see a one-way business class seat on an airline like Delta go for a shocking half-million points. You being looted by another Eurpean based company. A click of the heels will not take . So, buy early and get the best price. Being able to rely on your ticket vendor when something goes wrong is a really important part of what separates the good from the bad. Why are summer airfares so high? - Lonely Planet Paradoxically, however, viagogo then proceeded to remove all Sofia Wagners tickets at one stroke, although H.E. Can I find the tickets that Im looking for on Viagogo? That said, we wont see the return of bargain-basement prices we saw during COVID-19 anytime soon. Fast forward to July 2021, however, and yet more viagogo phantoms appeared. The site covers events that take place in Europe, Africa, and . Unfortunately, many customers have noted that Viagogo have went back on their guarantee at points, leaving them high and dry. Given what had occurred with GES SL, it all appeared highly dubious. ? Method 2 of 2: . So, add that to your budget ahead of time to avoid being blindsided at the time of payment, make sure you notice the fees at the checkout phase as well. Although these booking fees are variable, some of the more popular events have fees as high as 30 %. So, plan ahead and get your tickets early. Or else, you may end up like one of their unhappy reviewers. While they do offer the largest ticket supply in the world, Viagogo has been constantly in the news in recent years in regards to their selling practices. The reason viagogo is more expensive is becasue they charge a percentage fee, so if i was selling and set my ticket price at face value, i would actually be losing money as viagogo take a cut. At one Barcelona event, Ryan & Jacob are listing 6 x 21 tickets for 32,528 each. Don't buy tickets from Viagogo, minister warns - BBC News This month, however, over a month after ASAs deadline for compliance, it has started specifying add-on fees beneath the advertised ticket price, albeit in faded grey eclipsed by the lurid countdown clocks. From painstaking research, it appeared that these 3 sellers were responsible for an astonishing percentage of viagogos total inventory. (modern). Yet if you see a deal, jump on it. What does it mean for travelers? The value of this merger is in North America. Unfortunately, most of the tickets were already sold out. The UKs secondary ticketing market appeared to be worth less than 20% of what was claimed by its leading participants. accepted for some reason. arrow_forward. The ticket price is then paid t. doorstepped occupants of a relatively modest property in Dundee, divest itself of the StubHub business outside of North America, successfully adopting anti-touting strategies, Section 92 of the UKs Consumer Rights Act. U2 has announced 12 shows at the new MSG Sphere at The Venetian starting September 29. If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Continue with Recommended Cookies. When announcing the merger in November 2019, viagogo stated the acquisition of StubHub was paid for in cash. Know that going into a resale site will have some fees attached for the use of their website. FanFair Alliance has continually supported the CMAs work to reform this absurd and artificially-fuelled market. This is something that really condemns Viagogo at the moment, because it is hard to trust a company that is not safe or reliable. I'm guessing these teams were the round file because I received no response from anyone. expected to be provided whenever there is an issue. is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. event on their site, How many tickets are still Reddit and its partners use cookies and similar technologies to provide you with a better experience. complex market and is driven by supply and demand, with many players involved They also provide important information on each ticket listing, but what you need to pay attention to is the different delivery methods. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. keywords. Still, there are plenty of cases where the opposite is true and one-way tickets are incredibly expensive. In other words, we wont hesitate to take action; except we will hesitate to take action because we dont have any powers. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. In the US, StubHub is an absolute juggernaut. The Eternal City can seem huge and overwhelming to first-time visitors. That said, if you wanted the really good seats, they were 1500 each. People tend to have a few concerns about the safety of using ticket vendors. Flights to Europe are averaging $1,141 round-trip, 34% more than they cost last year. and our The ticket is genuine, but it's also been sold to a bunch of other people, and only one person can get into the venue. U2 has announced 12 shows at the new MSG Sphere, In honour of the passing of Harry Belafonte, heres the drum-off he did with Animal from The Muppets. Would you like to add a photos or videos? Viagogo will help you market your tickets until you find a new buyer. However, rather than an international ticket touting ring, he was greeted by two confused and unsuspecting pensioners neither of whom knew anything about secondary ticketing or viagogo. The options will pop up and you can choose what you were looking for. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Back in March 2021, on the back of research collated by FanFair Alliance, The Guardians Rob Davies reported how viagogo was participating in the listing of tens of thousands of tickets for shows at small-scale grassroots events across the UK and Europe. However, theres a catch here. Viagogo has been accused of not providing enough information on their sellers, the origin of the tickets on their marketplace, adding hidden fees at checkout, utilizing drip pricing, FOMO and pressure tactics through the buying process, making people ask if Viagogo is a scam. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. and up. Like, why did viagogo allow their biggest global supplier to change identity four times in the space of a week? money back if things go south. The Most Comprehensive Viagogo Review Online. As a result, Viagogo is able to offer an extensive ticket able to get tickets to your events without sites like Viagogo. The TM pricing is about what Id expect for a residency at a new igh tech $1.2 billion venue, and are way less than Adeles residency.GA floor 287.88P1 501.35P2 400.21P3 267.88P4 140.13I think those are well within current prices. However, this is a supposedly multi-billion-dollar global operation were talking about; and one with an appalling record of legal compliance, that has profited substantially through mis-selling tickets to UK audiences, and one whose merger will have significant future connotations for the entire UKs live events sector. "Viagogo is a criminal company who have STOLE $600 From us. Submission and publication are subject to our terms and conditions: see http://gu.com/letters-terms, Three 18 tickets for the BBCs The Biggest Weekend festival ran up a final bill of 1,772, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. more reasonable. We have the largest inventory available in one place. What Viagogo are doing here is employing a rather well-known sales practice, known as the scarcity tactic. This means that people can offer up their tickets if they end up not being able to go or have an extra ticket. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. We compare only safe & secure primary and secondary marketplaces. Since the site was established, Viagogo has managed to attract major artists, teams and performers, and contracted with them through official deals. It's not that I walked across the street to Churchill Downs. There are far fewer seats available than before the pandemic, as airlines have struggled to return to normal capacity. In April the Competition and Markets Authority (CMA) threatened it with legal action for.
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