Quality of frames and lenses FAQs or access your On Dec 8 I went in to pick up my 3 sets to find only 1 had arrived, with no clue where the other 2 were. Not worth the sale. The glasses I received were not usable. THEY WANT THE CUSTOMERS BUT DO NOT WANT TO DO ANYTHING TO SATISFY THE CUSTOMERS. Refund is issued based on the value of the merchandise returned. The payment for your account couldn't be processed or you've canceled your account with us. I give this place a zero. Get 1 Year Warranty on Eyeglass Frames with Your VSP Benefits A Rundown of the Visionworks Return Policy - DoNotPay Visionworks Return Policy (Online, In-store, No Receipt + Refund) But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. Check out how you can: We have helped over 300,000 people with their problems. They have an expansive chain with 711 retail stores across the states. How Long Does The Visionworks Refund Last? Can you return them? Replacement We will send a product replacement after we have received the authorized return and completed our inspection process. God bless and I hope you take my advice go to visionworks. Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. I have contacted the store and I always get the same story. Heres how to request a refund immediately: DoNotPay will send your refund request automatically after you complete the steps. Top 699 Visionworks Reviews - ConsumerAffairs The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. You have the option of replacing your product with another eligible or preferred product at the same or lower price as the original product. Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. Told me I had to give a rating if I could there would no rating your service was that bad! It turned out, they couldn't fix the problem and we had to keep it with no exchange or refund. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? I told her that I wasn't aware they had tried to contact me. The appointment was confirmed. If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20\% restocking fee within 30 days of the date your glasses were purchased. Wed like to thank ****** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks. The fact that the Canton location didn't want to do anything at all. Is there a return policy for eyeglasses? On 3/22/23, I went bank into the Canton location to get my eyes retested after previously speaking to the Mgr. We got 2 pairs of glasses from Vision works - ******* ** (Store #*** - order #******* and # *******) on 1st March for $199. I've been a patient of vision works since the early 90s. First they totally ruined up my appointment. HORRIBLE experience! After 4 return visits, my prescription was still wrong. Visionworks has an incredibly generous 100 day window for a free return or exchange, no questions asked. I would also appreciate someone contacting me with an explanation. Eyeglasses Warranty - How to Take Advantage on It This did not happen as of this morning a week later insurance company has received nothing. She said she would have someone from lab to call before the day was over that was 4/3/2023. Return merchandise must be double boxed with no writing on the manufacturer's box. Eyeglass Stores test program at No one say hello we will be with you in a moment. Walmart Vision Center: 8 Things You GOTTA Know Before You Visit We use dedicated people and clever technology to safeguard our platform. The eye exam was super quick, just to get it over with, the doctor didnt even check each eye individually, told me I was blind as a bat and the test didnt last a whole minute, compared to my previous prescriptions and numbers were very different, as if my vision was perfect, wasnt happy so paid out of pocket and went to Lenscrafters, what a difference. You have two choices when it comes to returning the item. Most and Least Reliable Refrigerator Brands, Most Reliable Central Air-Conditioning Systems, Unlock to see our ratings and compare products side by side, Care taken to fit frames and lenses correctly. An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. Finally was done at 245! The returned pair of glasses must be in new and original condition. Tip for consumers:Never go to vision works if you have an option. We also ensure all reviews are published without moderation. Le'Ashia was very helpful with making sure my checkout went well and that I received my glasses add ons that I wanted. I have yet to receive my sunglasses as of Dec 30th. This last time that I tried to go to the to this office, the two ladies at the front desk acted like I was an inconvenience and by the way, I was the only one in the store at the time. She just repeated herself that they tried to contact me. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. Again there was no coordination between the two visits and the doctors. Click on Log In and enter your email address and password. We will go over the return or exchange policy in detail. International Association of Better Business Bureaus. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It felt purposefully cruel, and any time I had a question, he practically shrugged it off, like I was a child. Visionworks offers a simple 30-day, money-back guarantee. Products used:Glasses for myself and my kids. It would appear something is wrong. Your email address will not be published. Walmart Vision Center: Services, Products, Pros & Cons - Healthline How do i get acopy of my last visit and the bill? Then he said I was lying and memorizing the letters and I WOULD NEVER DO SOMETHING LIKE THAT! This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. Can You Return Prescription Glasses? | Visionworks Guarantee vary from product to product and can even vary for the components. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. How easy is it to get a hold of customer service at visionworks? And the gentleman behind them made some snotty comment about me. Follow-up service (e.g., frame adjustments, repairs, cleanings). Get kids glasses that are durable and designed to stand up to the activity of sports. If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. or email me? Within 100 days of purchase, Visionworks allows you to exchange your purchase. Non-Returnable Items HD Vision Works is unable to accept returns of the following items:A/V FurnitureConsumables, including but not limited to recordable media, film, digital memory, tapes, and batteries. The lens would yellow after a year, halo effects, and the prescription was off. We will ship the replacement item at no cost to you. This is not right at all. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. Per Visionworks, if your glasses aren't perfect, they will fix them. To reschedule to an appointment that actually makes sense. TIA. They will be replaced or your money will be refunded. He was great!I totally had a good experience and would recommend them!! When I have been fortunate to get a person, the only answer I get is that the "computer tells them the order is pending." How to Write a Return Policy: Step-by-Step Guide - Termly When I came to pick up my glasses 2 weeks after the appointment they only had the reading glasses. You wont get them for MONTHS! Thank you, you have successfully subscribed to our newsletter! All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Step 2: Choose the styling for your return policy. Thus, we do not reimburse any return shipping cost. However, we do not cover or reimburse the shipping cost for returning defective merchandise back to us. They like their customers. I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. I also stated to her that since it happened the same day, (March 22, 2023) that she could void the three incorrect transactions, the store manager got involved and he was extremely rude and got up in my face. Care taken to fit frames and lenses correctly. Which is unfortunate, given the generous nature of it. Frequently Asked Questions - General | America's Best I enjoyed myself today and that's how it should be. This includes top brands like MetLife, UnitedHealthcare, and Cigna. Don't worry if you don't understand something, simply write it down in the comments area. Can You Return Prescription Glasses? Resolved "Vision works employee scratched my lense.". Buy VisionWorks - Rear Observation and Backup Camera System with 7" Monitor for RVs & Trailers - Compatible with Furrion and Voyager Mounts . I made an appointment 2 weeks prior. My appointment was at 11:40 and I didn't leave until 3pm. I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. Any time within this window, you will be allowed to exchange your glasses completely hassle free. File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. Eye Questions and Answers | Visionworks 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. All You Need To Know About the Jet Return Policy. account information here. 1) On the 7th March when we returned the glasses, the store manager wasn't available and we were told that they would call me the next day.2) On the 8th March I called them - I was told they haven't had a chance to talk to the store manager.3) On the 13th March I called again - Manager mentioned, she knows nothing about it. Worst shopping experience I have ever had. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. All the franchisees are limited by the corporate control/oversight. This store sells frames, sunglasses, lenses, and accessories. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. The Dr.Merlino very knowledgeable and very handsome and super professional and very friendly What vision plans do you accept online? Be the first one to find this review helpful. Dont worry, you will be able to successfully return the item. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. I have been sitting here and it's after 215 pm. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. Both shipped to the Dallas area lab not Schertz. The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. How do I know I can trust these reviews about Visionworks? (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? If you dont have it with you, you can still return the product. Visionworks aims to ship glasses in 10 days; shipping can take between 1-5 days. It even worse I can not get an answer as to why I do not have them. Visionworks has stated that their refund time frame is around 30 days. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Tip for consumers:Was advised I'd have our glasses within 14 days. I came in for an annual eye exam. Complaints Contacts. I recently scheduled an appointment online. Today, Jan 16, store called again lab sent one found frame to Schert lab. I finally found what I wanted and after $300.00+ bill with my insurance I left. Five calls and 3 hours on hold to try to get more contacts and they disconnected me twice.never returned any of the calls. Call made on 4/5/23 was told they had to speak with the dr, never heard back. A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. I have been a customer here for along time, but not sure what has happened! Telehealth from rude doctors! She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. All glasses are under warranty for the first year, which covers manufacturer defects . Today 4/4/2023 I check order status online it still says pending and delayed. I thought the price was good and hope I will be pleased with the glasses. View more information about our in-network insurance policies. 600 dollars and I'm done with them.im taking them to another eye doctor to have it done right. This place (Latham NY office) is so slow. I was treated horribly On the glasses side of the vision works in Brooklyn Ohio. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide on 2023 Trustpilot, Inc. All rights reserved. Your email address will not be published. If you returned your glasses did you just go back in and pick new frames and do the whole process again? Visionworks does not state on their website how to go about making a return. I finally was walked out and told to sit at a desk and someone would be by to help this tool 30-45 minutes for another inexperienced woman to take another 30 mins to print out my prescriptions that was my old prescription. Complaint: 19896605I am rejecting this response because:I did not receive aresolution for the invoice in question. I will never return to this place. Office was locked until 10:15. Unsubscribe easily. We can expedite the return process by setting a deadline by which the company has to process your request and provide you with a free return label. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. Here's what to do when you don't like your new glasses. The are incompetent and unprofessional. Walmart Vision Centers return policies Vision Center products bought online have a 30-day return window from the time they're delivered. Reactivate now Enjoy reading our tips and recommendations. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. All product returns require a Return Authorization number (RA#). I used insurance and paid ~$65 out of pocket. Yes Visionworks puts customer satisfaction first. I was recently at the Visionworks in San Tan and had the best experience. We have mentioned the issues about the glasses (feeling uphill/downhill) that my kid felt while wearing glasses while being in store. Visionworks will either issue you a full refund, or offer you an exchange for another pair with the frames and lenses of equal or lesser value. I was charged over $890 dollars for two pairs of glasses that cost $222.48, the deal was buy one pair and get the second pair half off, not for $890 dollars. The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. Heres a familiar situation to a lot of glasses-wearing folks: you bought the perfect pair of glasses through Visionworks, only to realize once they came in that theyre the wrong size. What can you do if the frame doesnt suit you? (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. My glasses were ordered in December! Televisions over 26"Projection bulbsWall mounting brackets (after the manufacturer's box has been opened)Special order itemsAll televisions come with a full Manufacturers Warranty. I have been going to Visionworks for the past 15 years. Before jumping on to the sue them boat, exhaust all your other options first. When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." NO DEAL. You have 100 days from the date of purchase to return the product for a refund. Can you imagine that. We have the perfect solution for youour AI-powered app can send a refund request on your behalf! I will never purchase glasses there again! The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. We will exchange TV if it is damaged in shipping free of charge. Here are 8 tips for writing great reviews. The promise date on the glasses was May 23. Visionworks is part of the
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