Find your perfect MINI today with our fantastic MINI Drive Away Today offers for vehicles in stock & available for immediate delivery. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. For context, Elland Road, home of Leeds United, is located within walking distance. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I am very pleased you are satisfied with your visit! Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Best wishes,Customer Services. We value your feedback and take pride in providing the best possible customer service! His favourite MINI is the . Very professional, friendly and very informative. Do you agree with Stratstone - MINI Leeds's TrustScore? Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. Amazing service professional and helpful team. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds,. Collected the car today after he got it sorted in record time. Very helpful staff and delivered in super quick time. Rang to book car in for emissions problem, fitted me in first thing next morning. For context, Elland Road, home of Leeds United, is located within walking distance. I was regularly kept up-to-date with the progress of my service. Holly was a new member of the sales team & in our opinion a great credit to the company. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. I so appreciate it .. a very positive and reassuring experience. | Read 21-40 Reviews out of 110. The branch is always available for any assistance that you may need. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . We are absolutely thrilled that you have rated us so highly! Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Even though I was purchasing a second hand car they sorted out the scuffs on the alloys so well that they look like new. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. The deals they offer are brilliant and nothing is too much trouble. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Verification can help ensure real people write reviews about real companies. Suggested companies are based on peoples browsing tendencies. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Everything I expected and was promised was done. Would highly recommend & would return in the future. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Great customer service at Stratstone MINI Leeds. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Reply from Stratstone - BMW Chesterfield. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Damian as always and Ryan in the Service Dept were first class. We never felt under pressure, and were offered a very reasonable price. Have a great week!Customer Services. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. 10 out of10. Michael went above and beyond to make sure I was happy. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I rang the garage and was told the money would be reimbursed in 5 working days. I made a complaint and got an automatic "we'll reply in 48hrs" response back. Wallsend, England, United Kingdom . Courtney Stratstone Mini. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Amazing service professional and helpful team. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. It goes against our guidelines to offer incentives for reviews. The John Cooper Works range builds on the base models by adding a series of performance enhancing upgrades. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Customer Services, Simply excellent throughout. Business Development Manager Stratstone BMW and MINI Leeds 4d Edited 48 hours to sell! Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. We hope to be of service to you again! Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Thank you for taking the time to leave us your rating!Customer Services. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. We are absolutely thrilled that you have rated us so highly! Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Got to give a special mention to Rhiannon. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Stratstone BMW Reviews | Read Customer Service Reviews of www No pushy sales, but a genuine friendly human being. Once you have purchased you car, for some reason you are passed onto a handover person . Holly was a new member of the sales team & in our opinion a great credit to the company. I was dealt with by Ellie who was excellent and the whole process went smoothly. Got a call 12 hours before the appointment to be told they hadn't got the booking. Also helped with vehicle set up and installing My Mini app explaining everything clearly. The branch is always available for any assistance that you may need. Customer Services, Simply excellent throughout. Absolute shambles of a company and I will never deal with them again. We hope to be of service to you again! 2023 Trustpilot, Inc. All rights reserved. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Here are 8 tips for writing great reviews. Hi,Thank you so much for taking the time to review your experience with us. Explore our used cars available for immediate delivery. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Very knowledable reception staff took very good care of me. Here are 8 tips for writing great reviews. Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. Thanks again!Customer Services. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. In the Vehicles & Transportation category. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Would 100% recommend this dealership. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I was dealt with by Ellie who was excellent and the whole process went smoothly. Stratstone Mini Leeds is open Monday-Saturday 09:00-18:00 and Sunday 11:00-17:00. Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Nothing was too much trouble for him & that made the transaction a pleasant experience. Neither yesterday or today did anyone ring me back. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. They kept it overnight so they could listen to it cold start and fixed the problem that day. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. details. Do not go to stratstone hull bmw!! I was given a courtesy car which helped me greatly. Thank you to the whole team there for their patience and help, especially to Nathan B! Lady very helpful on the phone. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Confirmed by email. We are a returning customer of Stratstone Mini. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Do you agree with Stratstone - MINI Leeds's TrustScore? Stratstone smart (155 Gelderd Road, Leeds, UK) Car dealership. The salesman said the transaction had not gone through so I paid again. Took my Mini for its yearly service. Hi,Thank you so much for taking the time to review your experience with us. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. We also ensure all reviews are published without moderation. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. Dave Banks - Head of Business - Stratstone Tyneside BMW/Mini | LinkedIn Stratstone MINI - Trang ch In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . Hi Carole,Thank you for such a positive review. Thanks again!Customer Services. There was just no enthusiasm from the staff at all. Hi,Thank you so much for taking the time to review your experience with us. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Very professional & efficient service. We are absolutely thrilled that you have rated us so highly! Voice your opinion today and hear what 106 customers have already said. No, response. Key has never worked and when I tried to get the issue resolved I was told I had to pay another 120 for someone to look at it. Politics latest updates: Union leader Pat Cullen says nurses are pushed I wouldnt take my beloved mini anywhere else to have works done. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Do you agree with Stratstone - MINI Leeds's 4-star rating? I had an MOT, service and also had a new service plan set up. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Rang to book car in for emissions problem, fitted me in first thing next morning. Stratstone BMW. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. | Read 41-60 Reviews out of 378 . Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! I was regularly kept up-to-date with the progress of my service. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Thanks again!Customer Services. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. I am very pleased you are satisfied with your visit! Stratstone | LinkedIn They kept it overnight so they could listen to it cold start and fixed the problem that day. Really really poor dealership. It goes against our guidelines to offer incentives for reviews. I cant thank Gary and the team at Silverlink enough for their care and attention over the years. The communication was great and consistent and has been the most straight forward car purchase I have had. The friendly attitude, professionalism and patience of Rhiannon was much appreciated.
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