What should I do? Bus station travel shops axed by National Express Should be booked as Children. We use cookies to help you with journey planning and relevant disruptions, remember your login and show you For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond our Reasonable Control or any reason as a result of or in contemplation of Brexit. (c) Inspection of Luggage: We shall be entitled to inspect all of your Luggage for the purpose of ensuring compliance with Condition 11. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). National Express makes major changes to bus services - full list The refund wont be the exact amount left on your pass. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. The number 46 bus between Northfield and QE hospital: The frequency of the 46 will be reduced to hourly between QE hospital and Hawkesley. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. you get a holiday but it must be one you wanted growing up , whats the holiday ? We will check your Swift card, refund you for your new ticket and send you a new Swift card in the post. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Value drivers that differentiate us from our peers as a leading operator in this critical sector. Bruno Fernandes strike boosts Man Utd's top-four hopes and ends Aston Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. READ MORE: West Midlands tram repairs could last beyond Christmas as frustration boils over. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. Wolverhampton bus station holding open day this weekend | Express & Star If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. Moovit gives you National Express West Midlands suggested routes, real-time bus tracker, live directions, line route maps in West Midlands, and helps to find the closest 76 bus stops near you. You will be responsible for the cost of returning any Tickets to us. Contact us Back to top Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. X4 (Birmingham) is operational during everyday. Sunshine and showers as temperatures rise for bank holiday Oxford European and Middle Eastern Languages 2022 entry. (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. It is not their Birthday !! UK We may also refuse you travel. Your Local Police; Birmingham LPA; Coventry LPA; . Please remember that appeals must be raisedwithin 21 daysbeginning the day after thenotice was issued. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). (b) Effect of travelling without a valid Ticket: We will not allow you to board a Service if you do not have a valid Ticket, or if you fail to purchase one from the driver of the Coach (subject to availability of a seat for your entire Journey). And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. These journeys will run along a one way loop via Old Portway, Edgewood Road, Longdales Road and Edgewood Road to turn around. If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. (iii) Subject to availability only - 2 medium suitcases may be carried each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, free of charge, instead of 1 large suitcase. Striking bus drivers in the West Midlands have voted in favour of accepting a 16.2% pay deal. KPMG has received a fine of 1.75m, which has been reduced to 1,023,750, whilst former partner Sykes will pay 75k, which has been reduced to 43,875, as a reflection of both KPMG's and . (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. We welcome highly trained assistance dogs and assistance animals on our coaches. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. Subscribe to our email updates service below to receive the latest news from National Express Group. (xi) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, are or may be unsafe, or may cause injury, offence or damage to any persons or property, including items with sharp or protruding edges, any item over 20kg in weight or any item which cannot be folded down or packaged to comply with Condition 11.1, or items which are otherwise considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile (and not securely packed) or perishable or in liquid form (and not securely sealed). We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). I want to change course but it's really confusing and scary. Bus 934 provides an alternative between Barr Beacon and Walsall. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. The Student Room and The Uni Guide are both part of The Student Room Group. Please note, you may be required to show proof of age at any point during your journey. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. (d) a reference to writing or written includes email. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Group net zero target for Scope 1 and 2 emissions. "Travelling by bus is really safe - we are still carrying out enhanced cleaning of shared surfaces; using a long-lasting antimicrobial protective coating which is certified to kill Covid - even between cleans; and our cleaners are still jumping on buses at key interchanges, town centres and bus stations. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. To see a list of accessible coach routes please clickhere. If you have been issued with a Penalty Fare Notice, choose the correct rail company below to start your appeal. Subscribe to our daily newsletter! Check your Swift Card number before asking for a refund. Additional information: X4 has 46 stops and the total trip duration for this route is approximately 42 minutes. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. We will not be liable to you for any act or omission of any other customer or passenger on a Coach or at a Station. To see a list of accessible coach stops please click here. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. The charges will be confirmed during the booking process. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. There will also be a change in the 46 bus route which operates between Northfield and QE hospital. KPMG handed 1.75m fine over 'flawed' audit of TheWorks IP12 1BL. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. Make an Appeal If you have been issued with a Penalty Fare Notice, choose the correct rail company below to start your appeal. Until 30th June 2023 Read more Under 18 & Term Plus passes New school term passes are on sale now Buy now Service updates Get today's journey cancellations & the latest updates here Find out more Tickets & prices Plan your journey Frequently asked questions There must also be 3 months validity left on those tickets. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. Greig Mackay, a director at the Bus Users campaign group, said the issues in the West Midlands were happening all over the UK. Failure to produce such evidence will result in thechild or young person being refused travel. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. Book tickets & track your coach anytime, anywhere. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). Bus. Youll get 90% of the remaining amount. Call Swift Support on 0345 075 6006 to apply for a refund. Conditions of carriage | NX Bus West Midlands Conditions of carriage Home Help & information Conditions of carriage Conditions of carriage View and download a copy of our Conditions of carriage here. (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. Last month National Express West Midlands announced that all 1,600 of its buses now take contactless debit card payments. If you wish to appeal against the Penalty Fare you must do so within 21 days from the day following the date of issue, you must forward your appeal online or by post using the relevant option shown below: Appeal online at www.appealservice.co.uk Appeal by post to Appeals Service, Regus Building 1000, Lakeside North Harbour, Portsmouth, PO6 3EZ. We will not be obliged to carry any Luggage which has not been properly packed. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). Official: Keele University A100 2023 entry Applicants and Offer Holders thread. National Express West Midlands closely monitors its 29 BYD ADL zero-emission buses, including for energy consumption and driving style. All rights reserved. We are adding in buses and drivers to improve reliability, especially at school times. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. 10672329 (England). If you bought from tfwm.org.uk, you need to send us: You can get a refund if you forget your season ticket and need to buy a daily ticket for a train journey. Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. If you bought from westmidlandsrailway.co.uk, log in to your account and follow the instructions. (i) You may store luggage in the hold of the coach, free of charge, 1 large suitcase or rucksack each measuring no more than 75cm x50cm x32cm and weighing no more than 20 kg. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. Paid child fare on train, getting done for fare evasion? National Express is the market leader in the West Midlands . We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. Penalty fares | West Midlands Railway There will be changes to the bus route for services across Birmingham, Soliuhull and the Black Country from Sunday, December 5, Get the latest Black Country news straight to your inbox. If you're happy with the use of cookies by West Midlands Combined Authority We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. The route of the 77 will be the same between Sutton Coldfield & Blackwood Road, then Foley Road West and Chester Road to Hardwick Arms. Community outraged after Wolverhampton pub car park operator fines Looking for online college/courses to help me prepare. Helping with your journeys where we can 8am-10pm every day. Each Penalty Fare Notice should have its own appeal. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. You should comply with any such request where you are reasonably able to do so. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. Yes, if you want to travel before 9.30am, you can pay just 1 for a single journey. Commuters have been warned of changes to the National Express West Midlands bus timetables across Birmingham, Solihull and the Black Country from this weekend. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. Now you can enjoy convenient local bus travel when you arrive in Birmingham and take advantage of great offers too at www.nxbus.co.uk. National Express West Midlands is opening Wolverhampton bus garage to the public for the first time since 2019. Our drivers and staff are unable to dismantle or reassemble mobility scooters. (c) Mobility Scooters: For passengers who use mobility scooters, while such scooters cannot be transported in wheelchair space in the Coach, we may be able to provide travel if the passenger can transfer to a Coach seat and the mobility scooter can be safely stowed in the luggage hold of the Coach, which will be the case where they are capable of being dismantled and reassembled by you or your companion, the heaviest part does not exceed 20kgs in weight and the mobility scooter is operated by dry cell, gel-type or lithium batteries only and no spare batteries are stored in the hold. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. Passengers who use the 77 bus service between Walsall and Sutton Coldfield will see a change in the bus route from Sunday, December 5. you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. We are determined to provide you with the right support and help to deal with your query. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. The company is national express. Your refund will be calculated from whichever is the later of: When you get a refund, your Swift card will be blocked. Unaccompanied children under the age of 16 will be refused travel on boarding. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. Something went wrong, please try again later. Youll also have to pay a fee of 5.50. NX West Midlands. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey. (e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. Unaccompanied children under the age of 16 will be refused travel on boarding. Our Sustainable Development ambitions address some of the most challenging issues facing society. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. For service updates and diversions follow us on twitter. (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. This does not apply to E-Tickets or M-Tickets. Failure to do so may result in the child being required to pay the full fare for the journey on that day. NX West Midlands's Tweets. There will be no change to the route of journeys running to and from QE hospital.
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